1. 2023 – presentSharePoint team

    Senior Technical Application Specialist

    Lloyds Banking Group

    Focusing on Microsoft SharePoint and a host of other Microsoft 365 products and services.

    • Heavily involved in artificial intelligence and unstructured data management
    • Work across Viva, SharePoint, Microsoft Loop, GitHub and GitHub Copilot
    • SharePoint
    • Microsoft 365
    • Viva
    • Microsoft Loop
    • GitHub
    • GitHub Copilot
  2. Sep 2014 – 2023CRM team

    CRM Application Support Specialist

    Lloyds Banking Group

    Joined the bank supporting Microsoft Dynamics CRM.

    • Worked with the CRM development teams to deploy packages
    • Built the on-premises server infrastructure
    • Moved on to the cloud hosting service, before joining the SharePoint team in 2023
  3. Nov 2009 – Sep 2014Liverpool, Merseyside

    Implementation Engineer

    7global

    Delivered customised, hosted Windows platforms for a managed services provider.

    • Led the data centre move from Liverpool to Newbury: 200+ servers consolidated to 48 in four months
    • Implemented the shared, multi-tenant Microsoft Dynamics CRM 2011 platform
    • Ran backup and business continuity across Asigra, Attix5 and LiveVault
    • Hosted LexisNexis legal applications and desktops on Citrix
  4. Jan 2007 – Nov 2009Liverpool, Merseyside

    IT Engineer (Senior Systems Administrator)

    Communisis

    Systems administration and hardware implementation for one of Europe’s largest transactional printers, producing statements and cheques for major financial institutions.

    • Ran CommVault backup and archiving, EMC SAN and Brocade Silkworm fabric
    • Hardened servers through internal and external security audits
    • Planned disaster recovery across two co-location sites and commissioned servers at the Northampton DR site
    • Wrote project plans and executive summaries for group financial approval, and presented solutions to management
    • VMware
    • iSCSI
    • Sterling Connect:Direct
    • PGP
    • Crystal Reports
    • IP CCTV & access control
  5. Sep 2006 – Dec 2006Liverpool, Merseyside

    IT Manager

    IT Answers UK Ltd

    Joined a fast-growing start-up as IT and project manager.

    • Delivered a number of large projects, including a major installation in Lagos, Nigeria
  6. Dec 2003 – Sep 2006North of England

    IT Manager

    Carlton Fuels Ltd

    Ran IT for one of the UK’s fastest-growing fuel distributors, with over ten depots across the north of England.

    • Supported six servers and 76 users across bulk fuels and the Burnley fuel card division
    • SQL Server
    • Exchange 2003
    • ISA 2004
    • BlackBerry Enterprise Server
    • SharePoint
    • Terminal Services
    • Citrix MetaFrame
  7. May 2003 – Dec 2003Knowsley, Merseyside

    Senior IT Technician

    Jupiter ICT

    After moving back to Liverpool, I took an engineering role with a small IT company.

    • Worked with one of the first satellite broadband systems
    • Supported numerous customers, predominantly on Small Business Server and other Microsoft technologies, including storage area networks
    • Helped manage a small technical team
  8. Jan 2002 – Mar 2003Gosport, Hampshire

    IT Manager

    Red Rock Media Ltd (Brainworks)

    Brainworks was the main online reseller of Dorling Kindersley books and ran one of the first interactive, cartoon-based online learning platforms for children.

    Skills gained

    • Project-managing an in-house fulfilment process and a new e-commerce platform
    • Migrating to Exchange 2000
    • Implementing Active Directory
    • Installing an Avaya telephone IVR system
  9. Apr 1999 – Jan 2002Midhurst, West Sussex

    IT Manager

    TASC Software Ltd

    A developer of custom add-on software for the SUN accountancy system and Microsoft Dynamics.

    • Kept the directors briefed on current IT trends
    • Managed a junior support analyst
    • Qualified as a Microsoft Certified Professional

    Skills gained

    • Cisco ISDN routers and WatchGuard firewalls
    • Small Business Server 4.0/4.5, with upgrades to Exchange 5.5 and SQL 7.0
    • WISE installer packaging
  10. Nov 1992 – Apr 1999HMS Illustrious and HMS Invincible

    Operator Mechanic

    Royal Navy

    Served aboard two aircraft carriers during operations in Bosnia and the Gulf.

    • Maintained and operated the ships’ weapons, sensors and IT equipment
    • Trained in PC maintenance on HMS Invincible and became the first call for fault-finding